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About Us

Find out more about us..

Domestic Shipping

All deliveries within mainland UK are sent by guaranteed special delivery completely free of charge. Orders placed before 1pm will arrive within 2 working day.

All items are covered by Royal Mail special delivery insurance. We will provide all customers with their unique tracking code to ensure ease in receiving your special delivery.

All jewellery bought through our website will arrive in a new presentation box.

International Shipping

If you are ordering from anywhere other than mainland UK then your item will typically arrive within 2-5 working days.

Varying rates of postage apply dependent on the country of recipient. If you have any questions relating to delivery please contact us via this link.

All jewellery bought through our website will arrive in a new presentation box.

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Returns & Refunds

If you wish to return your item for any reason then simply get in touch within 7 days of receipt for a full refund, no questions asked.  

 

You can email us at bristoljewellerycompany@gmail.com or call us on (+44) 0780 897 1393. Please return your item via guaranteed special delivery (with insurance and tracking) to ensure it gets back to us safely.

 

All items must be returned in the condition in which they were originally shipped to be eligible for a refund.

Please be aware that once a ring has been resized or altered it is no longer eligible for return.  This is also applicable to rings that we have resized on your behalf before shipping.

Unfortunately, we can't provide a refund for any items which are sent back to us by uninsured or non-recorded delivery if they become lost or damaged in transit.

Please be aware that all earrings cannot be subject to standard return policies due to hygiene and sanitation issues.

Customers are responsible for the cost of return shipping.

 

Ring Sizing

Ring resizing is a relatively easy process and can be completed in as little as a few days.

The time to complete the resizing depends on the increase or decrease in the size required. For small adjustments this is a relatively simple process that can be done without adding any additional material to the ring.

 

For larger sizes and ring enlargements this can mean adding material, whether this be gold or platinum depending on the ring make and style. Please contact us to discuss any questions regards to costs and timescales.

Professional Cleaning

All items are jewellery is professionally and polished cleaned to the high standard.

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Contact Us

Contact us directly via email, phone or our live website chat at your preference. We aim to reply as soon as possible to all customer enquiries.

If you have any items of jewellery that you wish to sell please contact us directly via email or phone. If you are based in Bristol, or the surrounding Bristol area a face-to-face consultation can be arranged.

Phone: 0738 4364 350

 

Email: info@bristoljewellerycompany.com

 
 
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Frequently Asked Questions