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About Us

Find out more about us..

Domestic Shipping

All deliveries within mainland UK are sent by guaranteed special delivery completely free of charge. Orders placed before 1pm will arrive within 2 working day.

All items are covered by Royal Mail special delivery insurance. We will provide all customers with their unique tracking code to ensure ease in receiving your special delivery.

All jewellery bought through our website will arrive in a new presentation box.

International Shipping

If you are ordering from anywhere other than mainland UK then your item will typically arrive within 2-5 working days.

Varying rates of postage apply dependent on the country of recipient. If you have any questions relating to delivery please contact us via this link.

All jewellery bought through our website will arrive in a new presentation box.

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Returns & Refunds

If you wish to return your item for any reason then simply get in touch within 7 days of receipt for a full refund, no questions asked.  

 

You can email us at bristoljewellerycompany@gmail.com or call us on (+44) 0780 897 1393. Please return your item via guaranteed special delivery (with insurance and tracking) to ensure it gets back to us safely.

 

All items must be returned in the condition in which they were originally shipped to be eligible for a refund.

Please be aware that once a ring has been resized or altered it is no longer eligible for return.  This is also applicable to rings that we have resized on your behalf before shipping.

Unfortunately, we can't provide a refund for any items which are sent back to us by uninsured or non-recorded delivery if they become lost or damaged in transit.

Please be aware that all earrings cannot be subject to standard return policies due to hygiene and sanitation issues.

Customers are responsible for the cost of return shipping.

 

Ring Sizing

Ring resizing is a relatively easy process and can be completed in as little as a few days.

The time to complete the resizing depends on the increase or decrease in the size required. For small adjustments this is a relatively simple process that can be done without adding any additional material to the ring.

 

For larger sizes and ring enlargements this can mean adding material, whether this be gold or platinum depending on the ring make and style. Please contact us to discuss any questions regards to costs and timescales.

Professional Cleaning

All items are jewellery is professionally and polished cleaned to the high standard.

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Contact Us

Contact us directly via email, phone or our live website chat at your preference. We aim to reply as soon as possible to all customer enquiries.

If you have any items of jewellery that you wish to sell please contact us directly via email or phone. If you are based in Bristol, or the surrounding Bristol area a face-to-face consultation can be arranged.

Phone: 0738 4364 350

 

Email: info@bristoljewellerycompany.com

 
 
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Frequently Asked Questions

What are my payment options?


We accept payment directly by credit and debit card as well as Paypal. If you wish to make a payment via direct bank transfer (BACS) then please contact us by phone or email.




Can you reserve an item for me?


Yes. We are happy to hold items of over £250 in value in reserve for up to 2 months. To reserve an item we take an upfront, non-refundable deposit of 25%. You decide when to pay the remaining balance anytime within 2 months and we'll ship your item immediately after the final payment.

If this is something that you'd like to arrange then please email via this link in the "Contact Us" section.




Do you offer layaway?


Absolutely! We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months. We take a non-refundable deposit of 10-25% depending on the value of the item and the length of the layway, and agree on a payment schedule for the remainder. If you cancel the layaway before completing the purchase then we would refund everything minus the deposit.




Do you offer credit?


Unfortunately, we're not able to offer a credit facility, interest-free or otherwise.




How is my payment secured?


All card payments are processed through Wix Payments (powered by Stripe) which keeps your details safe and secure. We don't ever have access to your Credit or Debit card details.

If you choose to pay with PayPal then you can read about their security here.




What happens to my personal information?


To process your order we are privy to some of your personal information such as your name, address, telephone number and email address. We will only use this information to ensure your item is delivered safely to your door and we will never share any of the aforementioned details with any third parties.




Does my order come boxed?


All jewellery items will arrive in a new presentation box.




When will my item arrive?


All deliveries within mainland UK are sent by guaranteed special delivery completely free of charge. Orders placed before 1pm will arrive within 2 working day.

If you are ordering from anywhere other than mainland UK then your item will typically arrive within 2-5 working days.




Not seen what you are looking for?


Yes! If you're looking for something specific or unusual then let us know what you need and we'll do our best to find it for you.




How can I be sure my item is genuine?


All items are inspected thoroughly before being put up for sale. There are a number of checks that we complete including:

1) Checking the style and materials match those used within the said Era.

2) Checking hallmarks. Hallmarks tell us a lot about items for instance where something was Assayed, which metals were used (ie Gold, Silver, Platinum), the purity of the metal (ie 925 Sterling Silver or 18ct Gold), & the date the item was Assayed which indicates the item's age.




Do you offer resizing?


If you've spotted a ring you love but it's not your size please get in touch so we can talk you through your options.

We are happy to give our expert opinion on whether a specific ring can be sized or not, and how many sizes it can be altered. It's useful at this stage for us to know your ring size.

We do offer a quick and easy re-sizing service if you should need it, but we would always recommend viewing the ring before committing to any work being done on it.

Please note we do not offer any returns or exchanges on rings we have had re-sized at your request, nor do we accept refunds or exchanges of rings sold that have been re-sized or altered in any way by third parties.

Estimates for re-sizing’s are based on case by case basis as the cost will differ depending on the material and work to do done.

Please note in some instances a ring is not suitable for re-sizing due to its construction or age, and we may recommend against re-sizing to safeguard a rings structural & stylistic integrity.




I've bought the wrong ring size!


If you've bought a ring that does not fit you, we would recommend taking it to a reputable jeweller (we can provide recommendations in specific domestic areas). They will be able to advise you on whether the item can be sized to fit you correctly.

Sizing is always best done when an experienced jeweller and the customer can have a face to face meeting, so that the jeweller may complete a professional ring fitting.